A few years back, we hosted our Annual Great Game of Business Conference with the theme, “The Wisdom of the Crowd.” The event has always been a great place to learn from other open-book practitioners, and specifically remember this Gathering's opening keynote speaker James Surowiecki speaking about his book, The Wisdom of Crowds, which discusses how the collective wisdom of a group can outweigh the wisest person within the crowd. I was conflicted. How can the average of a group of contributors yield a greater result than that of the highest member in the group? For me, this was a hard-to-understand concept that seemed to severely oppose my traditional, mathematical thinking.

Words are cheap. What I mean is that it’s easy to say something, but it’s a heck of a lot harder to actually put those words into action. For example, I’ve been thinking a lot recently about how it’s become commonplace for companies to trumpet their mission, vision, and values. Everyone says they have a higher purpose with their business, something more than just pursuing profit, which is great. The idea is to show your associates, your customers, and the communities you operate in that you have a higher purpose than just making money at their expense.

Companies with the best people will dominate their market. Jack Stack has been saying it since SRC set their 2019 Critical Number™ as "People." But how do you attract, and maybe more importantly, retain the best employees as we head into a post-pandemic world? By providing them with more than a day job, but a career where they're learning, growing, and contributing to the success of the organization.

As a grandfather to eleven beautiful grandchildren, I spend a lot of weekends out on the soccer and baseball fields watching these kids tear around. I think that’s why a scene from the movie Parental Guidance, starring Billy Crystal and Bette Midler, continues to stick with me. Billy, who plays a professional baseball announcer, is sitting in the stands, watching his grandson pitch for his Little League baseball team. The grandson rears back and throws a pitch, and the hitter swings and misses. Billy is ecstatic as he calls out, “Strike one!” Then, as the hitter swings through the second pitch, Billy yells out, “Strike two!” Now he’s really excited as the third pitch comes in, and, as the batter misses yet again, Billy stands up and calls, “Strike three! Yer outta there!” But nobody else seems to notice as the pitcher, catcher, and umpire all get back into position. That’s when Billy calls out to the umpire, “Hey, Blue, three strikes! He’s out!”

Back in mid-March 2020, Chris Hurley, the co-owner and CEO of Russell & Abbott Heating and Cooling in Maryville, TN, was in a dark place. The COVID-19 pandemic had begun its rampage and the country was beginning to shut down in response.

My GGOB Story The year was 2011, and I was living it up as a young single 20-something in Springfield, MO. I was a proud community college graduate holding an associates degree in ‘electronic media production’ with a slight obsession with attending large-scale music festivals. You know the ones, Coachella, Bonnaroo, The HangOut Music Fest. I lived for them and I was always planning out which one I would attend next, always keeping in mind what my small hourly call center wage would support.

Every October, we conduct our second sales-and-marketing meeting of the year (the first is held in June)—a ritual we’ve continued every year since 1983. The sales teams from each of our divisions make presentations to everyone inside the company—including our board of directors—and we ask our people to vote on their confidence in those plans. For us, this process—what we call High-Involvement Planning—is the lynchpin of how we build a true culture of engagement inside our business.

# 1 - Recognition and Respect Great employees continue to prove themselves every day. Recognition and respect from peers and leadership further solidifies the bond between a great employee and the company. Respected employees stay because they would have to start over at ground zero at a new company. Once again working to earn recognition and respect from a new employer. Respected employees: help set and maintain the productive rhythm of the company. mentor others. step up when needed without being asked. have unique talents and expertise that are obvious. In return, the great employee's work and contribution earns them recognition and respect at all levels of the company, especially leadership. Again, the key word is "earned."

Each of these companies; Dragon Army, English Tea Shop, Evergreen Cooperatives, Experity, and Goodall Homes are part of a growing community of Great Game™ companies who have reimagined capitalism as a transformational force for good. Each year, the Great Game Community recognizes companies like these who have the courage to do business differently. They are using the power of business to transform their associate's lives and the communities which they serve, for the better. They are part of a movement that's trying to 'Change the Game'.

There is a secret weapon in the fight against COVID-19: America’s urgent care clinics. While Americans have long relied on these walk-in clinics for help in overcoming ailments like the flu and mononucleosis, the fear of COVID has kept people away from healthcare centers across the country. Lacking adequate personal protection equipment, urgent care center visit volumes, decreased 50% almost overnight.