Newbies to the Great Game, seasoned company owners, and CEOs alike are often bothered by this question: How do I get my leaders and front-line employees more engaged in The Game? A few years back, I was asking this question at my own company, Tasty Catering. While our company soared immediately following the implementation of GGOB, our Game engagement faded after about eight months. Although financial improvements were still evident on our scoreboard, I could tell by the faces and body language in our weekly Huddle that something was “off.” We needed a boost.

Almost every person has heard of or read The 7 Habits of Highly Effective People by Stephen R. Covey.  To be honest, I had heard of this book throughout most of my life. My dad had the book and I frequently saw it sitting on his desk at home, but I never once took the opportunity to dig into this myself and learn what all the hoopla was about. It was the summer of 2016 when the 7 Habits came into my life in a profound way.  I was the Parent Teacher Organization President at my daughter’s school where they implemented what was called the “Leader In Me” structure.  I had no idea what that meant, but I knew it was going to positively impact our children attending this school. With the role that I was serving in the next two years, the principal asked me to join their training sessions by Franklin Covey.  This was when my life changed significantly.   What is The 7 Habits Promise?

The best, most successful companies feature highly participatory cultures in which employees routinely identify problems and share and implement ideas. High engagement cultures take a lot of work—the right information, the right team structure, management commitment, training time, and more. But a key factor that is often overlooked is the need to create a safe environment in which people feel comfortable dealing with conflict, taking risks, and trying new ideas. This blog talks about why this matters and how to get there. 

There are two things people want more than sex and money... recognition and praise.  - Mary Kay Ash There’s a big difference between getting people to come to work and getting them to do their best work. While money and other forms of compensation are important, employees have been telling us for years what really motivates them to perform at higher levels is recognition and a reward for a job well done.

Amy’s Ice Creams’ workforce is made up primarily of millennials, most of which are seasonal employees. In the short time these younger workers are with Amy's, this Great Game All-Star company maximizes engagement in order to make a lasting impact on employees' futures, as well as the success of the business. Take a look at what Marketing and Communications Director, Aaron Clay, has to say about the company's fun, fast-paced and positive Huddles combined with open-book management, and his four guidelines for enhancing engagement in your team's Huddles.

  In this series written by Great Game employees, we will highlight some of the highest rated sessions at the 2018 Gathering of Games conference. In this blog, Donna Petiford, Great Game's Quality Assurance Manager, covers the session How to Engage, Motivate and Inspire Employees by John Williams. John, an 8-year Gathering of Games speaker, works at Central States Manufacturing and has been playing since 1988. Check out the highlights from John's "give one, get one" session, where he tapped into the wisdom of the crowd to compile best practices on engaging employees to their highest potential, as well as, the audio from the session below.

While the percentage of engaged employees in the US is higher than it has ever been, according to Gallup over 50% of employees are unengaged: “they may be generally satisfied but are not cognitively and emotionally connected to their work and workplace; they will usually show up to work and do the minimum required but will quickly leave their company for a slightly better offer.”   What’s worse - 13% are actively disengaged employees who, in addition to being poor performers who exerted minimal effort, are four times more likely to leave their organization than the average employee.

 “Engagement” has become such a huge buzzword in our society that some CEOs and managers no longer even want to talk about it! But don’t be fooled—this topic isn’t going anywhere. With research organization Gallup reporting that a staggering 87% of employees worldwide are not engaged in the workplace… we have our work cut out for us.

 

  One of the questions that I hear most leaders ask is, “How do I keep employees engaged?” Is money effective? How about bonuses, or a promotion? As most of you know, very rarely do these work, especially in the long term. Usually it’s the simple things in life that works the best. Remember, you are dealing with people. What works for employees works for spouses, children, siblings, and your friends. Below are 3 very simple ideas on engaging and motivating employees. These ideas are simple, but still require focus and take the time to implement.

  Success happens frequently when playing the Great Game of Business.  Whether it is winning a MiniGame or hitting your goals, there are plenty of opportunities to accelerate these results.  To be even more successful, what we say when things go right is important (Gable, Gonzaga & Strachman, 2006).   After a success, there are four types of responses:

Front-line employees often see obvious ways to affect Critical Numbers, but we want them invested beyond the obvious and think like owners.  We teach the employees at our restaurants to use MiniGames™ to improve aspects of performance that would not otherwise receive focus.