At a time when we’re more disconnected than ever, let’s start treating each other with kindness and empathy. Emotions are running hot these days as the weather starts to warm up around the country. People are on edge. Patience and empathy for others might be at all-time lows. Maybe we should start calling what we’re going through the Great Disconnect. And you know what’s causing it? Shortages.
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For many today, it would be unthinkable— if not sheer torture—to run a company supported by data arriving by pony express and steamship. Yet, in the 1800s, that’s what American industrialists regularly did to huge success. How could Carnegie and Rockefeller have made significant, informed decisions with material gathered by mere telegraph, letters, and only later, telephone? Weren’t they alarmed that their milk was fresher than their business intelligence?
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