There has been a decline in public trust in institutions and businesses in recent years. This goes beyond the company-customer relationship and is impacting employees and the way they relate to the people they work for.
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Everyone knows trust is a fundamental part of any relationship. But what does trust mean in the workplace, and more importantly, why should leaders care, and how can they build it?
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At a time when we’re more disconnected than ever, let’s start treating each other with kindness and empathy. Emotions are running hot these days as the weather starts to warm up around the country. People are on edge. Patience and empathy for others might be at all-time lows. Maybe we should start calling what we’re going through the Great Disconnect. And you know what’s causing it? Shortages.
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For many today, it would be unthinkable— if not sheer torture—to run a company supported by data arriving by pony express and steamship. Yet, in the 1800s, that’s what American industrialists regularly did to huge success. How could Carnegie and Rockefeller have made significant, informed decisions with material gathered by mere telegraph, letters, and only later, telephone? Weren’t they alarmed that their milk was fresher than their business intelligence?
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