To overcome today’s challenges, and build a sustainable business for the long term, it’s time to transform how you get work done The biggest challenges our organization faces, like most everyone else in our post-pandemic world, is shortages of parts and people. With global supply chains snarled, we find ourselves sitting on warehouses full of engines waiting for silicon chips worth a few dollars each. Meanwhile, we were incredibly fortunate to hire 500 new associates over the past year. But, we’re still shorthanded when you subtract the 250 or so employee-owners who retired at the end of 2020. And, despite the superhuman efforts from our human relations teams, that’s not going to change anytime soon.
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The real crisis organizations face is a shortage of employees capable of thinking critically and making tough decisions. The writing was on the wall for everyone to see. There’s a mass exodus underway in the workforce as some 10,000 Baby Boomers turn 65 every single day. The result is that the number of Boomers in the workforce has dropped by 2.2 million every year since 2010—or an average of 5,900 people a day. That leak won’t stop anytime soon since by 2030, all Baby Boomers will be 65. The problem is that plenty of people missed the signs of this trend—and now they’re paying the price as the number of openings exceeds the number of available workers willing to apply for new jobs. The challenge is exacerbated for those companies looking to hire for specific skillsets.
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One Sentence Engagement? Is it truly possible to condense the science of employee engagement into a single sentence? It is and I’m about to convince you of that. But first I need to explain why I’m taking this extreme exercise in reductionism. Studying leadership and employee engagement has been a passion of mine for the last couple of decades. As an entrepreneur, I used engagement to chase and eventually catch a Best Place to Work award. As an author, one book on engagement somehow turned into three. One speech turned into a global tour. And this article on engagement is number one hundred and something. <> I know of no topic that is more important to the long-term success of a business than engagement.
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Over the years, I’ve interviewed over 200 highly successful CEOs, military officers, entrepreneurs, and leadership gurus including John C. Maxwell, Ken Blanchard, Stephen M.R. Covey, Liz Wiseman, Kim Scott, Patty McCord, and others. I always get them to reveal their number one secret to workplace leadership; what advice would they give to a younger version of themselves? After analyzing their answers 10 themes emerged.
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How many times have you been a customer and heard that line? It usually happens right after you bring a product or service defect to the attention of someone at an establishment where you’re spending your hard-earned money. I was on the receiving end of this statement recently. It was tempting to give a customer service lecture to the person in front of me, faultless as he may have been.
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Individuals in the workplace need to feel appreciated in order to enjoy their job, do their best work, have positive work relationships, and stay with their organization long-term. The key ingredient in meaningful, significant, and effective appreciation is individualization—expressing appreciation in the recipient’s preferred “language.” Varying the ways company leadership communicates appreciation will improve chances of hitting the mark, so we've compiled 10 ways leaders can express appreciation in the workplace and foster positive work relationships in order to establish a recognition culture:
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For the first time in our history, we have five generations in the workforce, each generation bringing a different perspective and their own set of expectations. Millennials are now the largest generation in the workforce, and employers must rethink their workforce norms. As diversity grows with this generational shift, employers across the globe find themselves with a workplace culture challenge as they try to adopt best practices for building and maintaining generational inclusion in the workforce to attract and retain top talent in their organization.
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A company is only as good as its people. Everyone knows that. So why is that in so many companies the vast majority of the information-hoarding and decision-making happens only at the top? Why have we been holding onto a managerial system invented decades ago to fit an industrial society that tells us that only the CEO and the rest of the C-Suite are smart and capable enough to drive the company forward?
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Why more and more business leaders are opening themselves up to pursue a higher purpose The impact that Bo Burlingham has made on the business world is difficult to quantify. In his time as a journalist writing for magazines like Inc. and Forbes, Bo continually put his finger on pivotal changes taking place in the entrepreneurial marketplace of ideas. But Bo may have made an even bigger impact through the books he wrote based on people he was meeting as he uncovered these groundbreaking ideas.
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I was listening to the January 3, 2021 sermon from Good Shepard NY. We were given the homework of intentionally remembering what brought you light in dark times of 2020. One of my points of light was my work with The Great Game of Business (GGOB). There is no better work than to have the opportunity to build businesses from the Frontline to the back office, enabling all in an organization to learn, develop and grow.
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While the world focuses on blaring headlines and dramatic confrontations, humility continues on quietly—but meaningfully—behind the scenes, and away from the spotlight. In his new pamphlet, “Humility: A Humble, Anarchistic Inquiry,” Zingerman’s co-founder Ari Weinzweig shares his two-year-long inquiry into how the gentle art of humility can bring out our humanness, elevate organizational effectiveness, enhance leadership, and enrich quality of life.
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