One Sentence Engagement? Is it truly possible to condense the science of employee engagement into a single sentence? It is and I’m about to convince you of that. But first I need to explain why I’m taking this extreme exercise in reductionism. Studying leadership and employee engagement has been a passion of mine for the last couple of decades. As an entrepreneur, I used engagement to chase and eventually catch a Best Place to Work award. As an author, one book on engagement somehow turned into three. One speech turned into a global tour. And this article on engagement is number one hundred and something.   <> I know of no topic that is more important to the long-term success of a business than engagement.

  How The Jaybro Group is leveling up its culture by teaching their employees to think and act like owners. As the War for Talent continues to rage across the global workforce, a few companies have made bold moves to make themselves what we might call “employers of choice.” In other words, they’re building the kinds of organizational cultures that allow them to attract and retain world-class talent even in the face of tremendous competition. A prime example of a company leading the way in building a standout organizational culture is the Jaybro Group, a full-service supplier of consumables, safety, geosynthetic fabrics, temporary fencing, and barriers to the infrastructure and construction sector in Australia and New Zealand. In April 2021, Jaybro received an award that simply made official what everyone at Jaybro already believed. Jaybro was officially certified as a great workplace by the Global Authority, Great Place to Work®—an organization recognizing the best places to work in Australia for more than 14 years. “Being a Great Place to Work gives us an advantage as we continue to attract the best talent and build brand recognition in the civil and infrastructure supply sector,” says Alison Passey, Jaybro’s Group HR Manager. “The employees who are an excellent fit for our culture remain with us for longer, are happier, and are more engaged in their work because they have found their ‘tribe.’”

A strong corporate recognition culture motivates employees as well as attracts and retains top talent—a win for the company and a win for the employee. There’s nothing we like better at The Great Game of Business®! A recognition culture doesn’t happen by accident and it doesn’t happen overnight. Looking at best practices and tips can save you the trouble of reinventing the wheel—here are 6 best practices for you to consider when creating a recognition culture in your organization. 

Over the years, I’ve interviewed over 200 highly successful CEOs, military officers, entrepreneurs, and leadership gurus including John C. Maxwell, Ken Blanchard, Stephen M.R. Covey, Liz Wiseman, Kim Scott, Patty McCord, and others. I always get them to reveal their number one secret to workplace leadership; what advice would they give to a younger version of themselves? After analyzing their answers 10 themes emerged.

How many times have you been a customer and heard that line? It usually happens right after you bring a product or service defect to the attention of someone at an establishment where you’re spending your hard-earned money. I was on the receiving end of this statement recently. It was tempting to give a customer service lecture to the person in front of me, faultless as he may have been.

If you’re an owner, president, or leader in your company, anticipating setbacks or failures isn’t an easy task. Even if you can foresee these unfortunate circumstances, developing a strategic plan may not be on the top of your to-do list. What’s your “Plan B” if you lose a big client or a client needs you to increase your support significantly? What happens during difficult times when the economy takes a downturn? Do you know what you would do if a critical team member were to leave during a busy season? If 2020 has taught us anything, it’s that your business can’t wait until that moment occurs to find out.

Inspired to diversify their employee-owned business, Malco Products has revived an abandoned factory and its iconic brand from the bottom up. The U.S. has been bleeding manufacturing jobs for decades. Back in 1980, for example, more than one-third of men with a high school degree worked in the manufacturing sector . But those numbers soon began a rapid decline fueled by a combination of factors ranging from the rise in automation and rising competition with nations like China to an increase in the so-called “skills gap” that left many manufacturing jobs unfilled due to a lack of workers qualified to fill those openings. That’s why, today,  manufacturing jobs make up about 8% of total employment , according to the Bureau of Labor Statistics.

Ben Franklin famously said that the only things certain in life are death and taxes. But that’s only because ESOPs weren’t invented yet. With all the news about President Biden’s proposed tax changes grabbing headlines these days, I was reminded about a story I wrote a few years ago that was published at Forbes.com.

We were humbled and honored to be inducted into the Great Game of Business All-Star Hall of Fame. The Great Game of Business has changed the way we do business, but that is secondary to the sense of ownership, pride, and resilience that has come from playing The Game. Our team member’s reflections on how our work culture has changed say it best.  

For the first time in our history, we have five generations in the workforce, each generation bringing a different perspective and their own set of expectations. Millennials are now the largest generation in the workforce, and employers must rethink their workforce norms. As diversity grows with this generational shift, employers across the globe find themselves with a workplace culture challenge as they try to adopt best practices for building and maintaining generational inclusion in the workforce to attract and retain top talent in their organization.

  How one entrepreneur uses The Great Game of Business to help fulfill her childhood ambition Erika Cisneros first dreamed of studying the law back when she was in the fifth grade. Her class conducted a mock trial of Goldilocks—who was charged with breaking-and-entering the home of the three bears—and she presided over the case as the judge. “That’s when I fell in love with the courtroom,” says Cisneros.

A few years back, we hosted our Annual Great Game of Business Conference with the theme, “The Wisdom of the Crowd.” The event has always been a great place to learn from other open-book practitioners, and specifically remember this Gathering's opening keynote speaker James Surowiecki speaking about his book, The Wisdom of Crowds, which discusses how the collective wisdom of a group can outweigh the wisest person within the crowd. I was conflicted. How can the average of a group of contributors yield a greater result than that of the highest member in the group? For me, this was a hard-to-understand concept that seemed to severely oppose my traditional, mathematical thinking.