At SRC Holdings, we see our succession management program as one of our most important strategic advantages. It is also one of our most important challenges because our managers must not only be good at their jobs but also good at building and maintaining our culture.
Every year, we dive deeply into our workforce and employment data to evaluate succession planning results while actively supporting progress and alignment of our strategic workforce goals. During this process, the big objective is to complete detailed strategic workforce planning. The goals of this process can be achieved by answering four basic questions: Where are we going? What we will need to get there? Who do we have now? What are our talent gaps? Let us take a closer look at each of these steps:
Where Are We Going?
First, we strive to understand the big-picture vision for the company. Our sales and marketing team diligently researches and projects our five-year sales plan biannually. These projections are based on the goals of the company and the realities of the marketplace. These projections are seen as a commitment rather than a lofty goal; they are not taken lightly.
What Will We Need to Get There (And How Are We Going to Get It)?
This detailed sales and marketing plan serves as a roadmap for all major units of the business. Specifically, the HR department overlays this five-year growth projection with its own employment projection chart, essentially allowing HR to proactively solve talent issues the company will face. With these needs now laid out, we then begin to assess any internal strengths and weaknesses that will affect our ability to acquire and retain talent.
Once we understand our overall needs and any challenges to meeting those needs, we begin to drill down and succinctly identify key talent needs for the next five years.
Who Do We Have Now?
Now that we have a good understanding of our five-year needs, we go into an in-depth analysis of the human capital we currently have to meet those needs and determine how we can grow our current talent to support the sales plan.
We do this by keeping meticulous records of workforce demographics and developing annual action charts. These charts help us track our retention rate, hires, promotions, and terminations.
What Are Our Talent Gaps?
Through reviewing what we have now, we are quickly able to assess our current talent gaps and outline strategies to close them. We strive to keep a focus on our internal education, exposure, and training for current employees to ensure we align with our growth trend and are helping our employees capitalize on training opportunities such as tuition reimbursement. A substantial focus of succession planning is thorough internal development. We believe the best people to fill positions are people already immersed in the SRC culture. While we pride ourselves on having great employees who are always willing to learn and grow, we have to be aware of our own weaknesses and temper those by hiring employees whose strengths, weaknesses, and experience complements one another. With this in mind, we review our current recruitment efforts to be sure we have a solid pipeline of prospects in the event that we cannot fill a position internally.
These exercises help us to clearly and succinctly evaluate our readiness to achieve our plan. These four steps, paired with a strong vision and strategy for your company, will help you ensure the company keeps a keen focus on your next generation of leaders.
Join Keith at The 21st Annual Gathering of Games to learn more about this topic at his session: Succession Planning: Your Next Generation of Leaders. Learn more about conference speakers; including Keith.
Adapted & reprinted with permission from the publication Leadership Development and Succession (http://www.nceo.org/r/leadership), published by the National Center for Employee Ownership (NCEO).