Unusual in business and especially among call centers, Telisimo International Corporation practices Open-Book Management (OBM) to improve business communication, productivity and performance. It is an important practice that distinguishes us from a traditional call center or contact center and truly elevates us to a dynamic Customer Communication Center .

"Open my books to my employees? Are you crazy? If they see how much profit we make around here, they’ll want a raise!” If that’s your sentiment about sharing numbers, I have a news flash for you: They already want a raise. There is a flip side to this argument. It goes something like this: “Open my books to my employees? Are you crazy? If they see how much money we’re losing around here, they’ll leave!” Regardless of your position on financial transparency, here are some tips for making this transition smooth and worthwhile.

How many times as a child (or even recently) have you been given the advice to ‘face your fears’? Surely we’ve all received motivational advice from someone who urged us to conquer our fear by actually looking it right in the eyes. With Halloween just around the corner, I thought it would be appropriate to discuss three little words that are known to scare business-people all over the world: Open-Book Management. There, I said it; are you scared?