What do “values” have to do with business? Everything! This isn’t about “touchy-feely.” I see core values as a hard-nosed business practice, just like reducing costs. It’s simply a way to ensure that everyone on the team knows what is important. As owner, you can – and should – shape your company’s culture. You can let it happen or you can make it happen.

As I write this in November 2011, the “Occupy Wall Street” protest and all its spin-offs in cities all over the world have been going on for about two months. But cities, businesses and the general public are tiring of their antics. Trash is piling up, legitimate events are being moved to avoid problems, and costs are soaring. Worse, the purportedly peaceful encampments are now producing murder, suicide, sexual attacks and clashes with police. Chances are, they will still be in place by the time this publication hits your desk in December.

Are "They" Hurting Your Business? Got accountability? Of the multitude of challenges faced by small business owners, lack of accountability among employees is at the top of the list. There are many reasons for poor accountability. Most folks come on board full of vim and vigor, eager to please and show what they can do, hoping this new job will live up to their expectations.