A few years ago, the executives at banking giant Wells Fargo issued a new strategy for their business: the overall goal was to create long-term banking relationships with their customers. And to measure how well the company was executing on that strategy, they began tracking “cross-selling.” In other words, employees would be measured, and rewarded, based on the number of different accounts—from deposits and credit cards to auto loans and mortgages—a customer opened with the bank. The CEO at the time even coined a slogan: “eight is great” to illustrate the optimum number of accounts a customer might have with the bank.  On paper, you could argue that the more accounts a customer had would likely equate with a longer-term relationship with the bank. But, if you’ve been paying attention to the news for the past few years, you know that things went spectacularly wrong. 

Historically, businesses using traditional management styles have been reluctant to give all their employees the knowledge they need to make good business decisions day in and day out as they do their jobs. Open-book management takes a much different approach. It’s all about capturing and sharing both financial and organizational knowledge with every employee and empowering them to use that knowledge to contribute to the long-term success of the organization, as well as their personal success. The benefits of knowledge sharing are numerous, and here are just a few:

In more than 35 years practicing The Great Game of Business® at SRC, as well as three decades helping thousands of companies implement The Game in their own companies, we have determined the fastest, most efficient and most reliable path to Rapid Financial Results and Lasting Cultural Change™ follows a set process.  We honed and developed the 10-Step Approach to GGOB Implementation to guide companies implementing The Great Game of Business in their organizations. 

When John Costello took the stage on the second day of the 27th Annual Gathering of Games conference, he had already won a bet with his wife, who happened to be in the audience. Costello, the CEO of Cherry’s Industrial, had wagered that it might only be a few minutes into his talk before he’d start crying. He was right. But the tears that Costello shed on stage—which then quickly spread among the 700 rapt audience members—weren’t tears of sadness. They were tears of relief; freedom from a heavy burden that he had been carrying on his shoulders for years.

When it comes to employees learning financials, it may seem overwhelming for those who don’t have a background in accounting or business. At first, nearly anything you say about the financials will sound absolutely foreign. So what can you do to break down this communication barrier? There are a number of techniques you can use when communicating the numbers to ensure everyone is on the same page. Here are four strategies to improve communication about financials with your employees:

Knowledge is power, or in its original Latin, “Scientia potentia est.” The saying, attributed to the 16th century writings of Sir Francis Bacon may be a centuries-old sentiment, but the idea has significant applications in today’s business world. A good modern manager should be familiar with the old Latin phrase in its new forms: open-book management and financial transparency. Here’s why transparency in the workplace matters.

Making the decision to write a book isn’t for the faint of heart. For most people, it takes a significant investment of time and sometimes money to pull it off. There’s also the question of why you would ever write a book in the first place. At times, it can seem like a very egocentric exercise: Look at me and what I wrote! And don’t get me started on what happens when people actually read and remember what you wrote – down to the page number and paragraph. They hold you accountable for it. To be honest, I never figured I would ever write another book after Bo Burlingham and I wrote two of them, The Great Game of Business and A Stake in the Outcome back in the 1990s. I had already experienced my moment in the spotlight. What more could I possibly have to say?

  As a practitioner of open-book management at an employee engagement software company, I have a unique front-row seat to the Great Game of Business®. I’ve seen the impact it has on our own employees’ engagement, as well as many of our customers’. As our friends at Great Game™ often share, organizations who subscribe to the open-book methodology have employee engagement levels that are three times higher than the national average. By tying the work employees are doing daily to the outcomes and success of the company, these leaders are giving employees more reasons to invest their full hearts and minds in their work.

Capitalism is under attack—especially in today’s political arena. Given the increasing gap between the have and have-nots, it’s not surprising that people are looking for a scapegoat—for someone to blame. And, often unfairly, it is business leaders who increasingly find themselves in the crosshairs.    That’s led some influential voices in the business world to consider new tactics. A prime example is how the Business Roundtable, a group of about 200 leaders of the world’s largest companies, recently created headlines with an announcement that they would prioritize their commitment to their “stakeholders”—which includes employees, customers, suppliers, and communities—over the short-term gains to their shareholders.

At the 27th Annual Gathering of Games Conference, The Great Game of Business® will celebrate the 19th Great Game of Business All-Star Team. This prestigious award recognizes and celebrates the remarkable achievements of companies from around the globe that have fully embraced the principles of open-book management and The Great Game of Business, and have demonstrated outstanding results. The inspiration for the All-Star Awards came from the pioneers of open-book management themselves. Great Game All-Stars not only practice The Game at a high level, they embody a spirit of generosity and a willingness to openly spread the word to help others succeed. That is the essence of the All-Star Awards! Here's your chance to check out the 2019 finalists and vote on your favorites for this year's All-Star People's Choice Award. 

I believe Evergreen™ businesses are the most important companies in our society today—successful, profitable, and lasting companies, those that positively impact their employees, customers, suppliers, communities, and most importantly, families. These companies are fueled by purpose, put people first, and are committed to continually growing to last 100 years—or more. In many Evergreen companies, GGOB plays an essential role in the competitive advantage that these businesses enjoy. 

At any given time in your business, there is one thing, an operational or financial number that represents a weakness or vulnerability that, if not addressed and corrected, will negatively impact the overall performance and long-term security of the business. This one thing is known as your company’s Critical Number™. Ultimately, the Critical Number defines winning. It rallies people around a common goal and directs a focus to what’s most important to the company’s success.  From this definition, it’s clear to see why identifying a Critical Number is valuable to your business, but the Critical Number is also very important to your employees. If they do not understand and buy-in to the Critical Number, it is likely that this number will continue to go unnoticed. Here are three key ways the right Critical Number will strengthen your business: