All-Star Case Studies

Learn from the "Best of the Best" - the Great Game™ All-Stars

2021 Case Study - International Cars

Organization Background

International Cars Limited (ICL) was a single failing dealership with 22 employees when Marshall Jespersen, a former military rocket scientist, took over running the business in 1989. It’s since grown into six locations in two states selling Honda, Chevrolet, Porsche, and Audi vehicles. In 2000, the company became part-owned by an ESOP.

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2020 Case Study - SuperSuds

 

HubSpot Video

Organization Background

SuperSuds owns and operates 24 different laundromats, all of which feature highly efficient large-load and high-speed washers and dryers, across four states on the east coast.

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2019 Case Study - Malco Products

Organization Background

Malco, which started in 1950 and is now 100% employee owned, manufactures high-quality, specialty hand tools that help construction contractors, including folks who service heating and air conditioners, do their job better.

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2019 Case Study - SuperSuds Management

Organization Background

The business owns and operates 26 different laundromats, all of which feature highly efficient large-load and high-speed washers and dryers, across four states on the east coast. 

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2018 Case Study - DeWitt

Organization Background

Larry DeWitt started his own landscaping business in 1977. Today, the business has expanded into manufactured state-of-the-art textiles and fabrics such as weed and frost barriers that are used in more than 70% of the commercial landscaping done throughout the United States.

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2018 Case Study - Advanced Services Pest Control

Organization Background

Advanced Services is a pest control company founded in 1986. “We are hired killers,” says Dena Thomas, the company’s president. “We kill bugs for a living.” The company also provides insulation and moisture control solutions as well.

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West Paw Design Case Study

Company Background

West Paw Design is a world-class manufacturer of eco-friendly and high-quality pet toys and beds based in Bozeman, Montana. More than 3,000 pet retailers carry West Paw Design products domestically while exports to some 38 international locations now account for nearly 20% of revenues. West Paw Design has also been a certified B Corp since 2013.

Williams was just 23 back in 1996 when he bought an existing small business that made dog and cat toys and turned it into his own, which he renamed West Paw Design. “I was too young to know what I was doing,” says Williams, “but I wanted to do something that involved hands-on manufacturing in a neat industry connected to something I love, pets.”

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Jim’s Formal Wear

Company Background

Launched in 1964 with a modest supply of black and white tuxedos, Jim’s Formal Wear (Trenton IL) has grown into one of the nation’s largest and most respected merchandisers of tuxedos, special-occasion finery, and accessories. Today, the company’s 500 employees, who operate 8 regional distribution centers and 16 retail stores, service nearly 4,000 dealers—mostly mom-and- pop bridal and tuxedo shops. Jim’s generates annual revenue of $35 million.

Business Challenges

Over the years, the company has reinvented itself to accommodate fickle consumer tastes and ever-changing demographics. By 1994, Jim’s managers were already linking team productivity to bottom-line results. But president Gary Davis had a hunch that Great Game® initiatives could “take [our] shared- success concept to new heights.” The challenge became one of implementation: How do we adapt the Game to our already open, collaborative culture?

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Destination Harley Davidson

Company Background

When Ed Wallace bought a struggling 13-employee Harley shop in 1994, he had high hopes and big plans. He had no clue, however, how successful his dealership would ultimately become. In nine short years, Destination Harley- Davidson grew ten-fold, expanding to 100,000 square feet, 180 employees and annual sales of $40 million. Along the way, it’s been lauded by regional and national business publications for its innovative merchandising, training and marketing practices. Among its Harley peers, Destination has ranked first in new buyer/customer satisfaction for the past five years in a row.

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Whole Foods Market

Company Background

Whole Foods Market, founded in 1980, is the world’s leading retailer of natural and organic foods, with 185 supermarkets and several distribution centers in North American and the United Kingdom. Grown largely through mergers and acquisitions, the Austin-based company (Nasdaq: WFMI) has 39,000 team members and posts annual sales of $4 billion. In 2006, Whole Foods ranked #15 on Fortune magazine’s list of the “100 Best Companies to Work For”. It was the company’s ninth appearance on that annual list, and its highest ranking yet.

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