That failure undermines company after company. We put a guy in front of a radial drill and told him to focus all his attention on drilling a hole as accurately as possible. So he does it. He drills the hole, watches the forging go to the next station, and sees something fit perfectly into the hole he’s just drilled.
Then we come back and tell him the company is in trouble because there’s something wrong with how he uses his time. He can’t understand. What could be wrong? His job was to drill the hole, and he did it perfectly. So, if something is wrong, it has to be someone else’s fault.
The problem is that we’ve never trained people to look beyond their machine tools (or their computers, telephones, dollies, trucks, or whatever they use in their jobs). So they can’t understand how the holes could be perfect and the company could fail.
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