All your hopes and dreams centered on having happy, returning, high-spending customers, right?
Your first few customers offered you a great chance to learn how to interact with them to create a great customer experience. As your business grew, so did the amount of people buying from you, and with each new customer you earned, something else happened…you needed more employees! That’s when it all started to change. You learned just how much employee engagement matters, and the more people you hired, the more crucial that realization was to your businesses success.
In this article, you’re going to learn three tips to prepare your business (and yourself) to experience a highly engaged workforce.
Engaging employees isn’t a new phenomenon; most people understand how important it is and how much it impacts a business. But employee engagement requires taking a step back, reflecting on current relationships and even spending some time looking in the mirror.
The best advice I ever received as a manager growing into my career was from a very smart person who told me, “Don’t ever forget where you came from.”
If you can remember back to the day when you began your business, you were close to your customers and very close to your first employees. You understood their wants, wishes, satisfactions and frustrations. You need to return to this place in order to learn how to engage employees currently working in that place.
Part of engaging employees is involving them in business conversations and collaborating with them on business decisions. Grab some crucial information from those closest to customers and to other employees. In other words, use “two heads” instead of one.
If your goal is to create an atmosphere to engage all of your employees at all levels, consider using some of these ideas to prepare for and maximize engagement:
Step one is committing to what you need to do to create a process for collaboration. Once that’s been accomplished, it’s time to work with your team on communicating what you want them to do and why as well as creating some goals. To further increase engagement levels, work together to identify:
When you have reached this stage, congratulations! Enjoy the celebration, and then start the whole process over again. Learning the ins and outs of involving and engaging employees is an ongoing process. What ideas have worked for your company when it comes to collaboration within your workplace?
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